After hours is where risk lives.
We provide experienced after-hours management so incidents are handled correctly, documented properly, and aligned with your governance.
Founded by Tamara and Justine, Knight on Call is backed by 28 years of real sector experience, delivering structured, compliant after-hours management that protects your people, your participants, and your organisation
About Us
Knight OnCall was created from real conversations, real pressure, and a clear gap that keeps showing up across the sector. Working closely with NDIS and aged care providers, we see firsthand the weight that after-hours responsibility places on leadership teams. The calls don’t stop at the end of the day, and neither does the decision-making, the risk, or the responsibility.
For many organisations, after-hours support simply evolves over time. It is often informal, reactive, and heavily reliant on a small number of people who are expected to always be available. And while this approach works, to a point, it isn’t sustainable.
We see leaders carrying the pressure of being “always on.” We see teams unsure of what to do in complex situations. And we see the impact this has not only on organisations, but on the people behind them. Knight OnCall was built to change that.
We create a structured, professional after-hours support model designed specifically for the realities of the sector, one that brings clarity, consistency, and calm to situations that often happen outside standard business hours.
Our focus is simple:
• to support providers, protect their teams, and ensure safe, consistent outcomes for the people they care for.
Because after-hours shouldn’t mean uncertainty,
• and supporting others shouldn’t come at the cost of your own sustainability.
Who This is For
NDIS, child safety, and aged care providers responsible for delivering safe, compliant care around the clock
Service managers overseeing after-hours incident escalation, compliance, and staff decision-making
Organisations where leadership is still carrying the after-hours phone or relying on inconsistent on-call coverage
Growing teams needing structured, reliable after-hours management to maintain standards
Providers who want to reduce risk, protect their people, and ensure consistent decision-making across every shift
Why You Need This
Being pulled back into work after hours to manage incidents, calls, and escalations
Inconsistent decisions being made overnight depending on who is on call
Staff unsure how to respond, escalating late, or making the wrong call under pressure
Gaps in documentation, reporting, and compliance across NDIS, child safety, and aged care requirements
Ongoing pressure and fatigue from carrying 24/7 responsibility without structured support
Can You Imagine
Waking up to clear, documented incident reports instead of missed calls and uncertainty
Knowing every after-hours decision aligns with your policies, compliance requirements, and duty of care
Your team feeling supported and confident in high-pressure situations
Stepping out of the on-call cycle without losing visibility or control
Running a safer, more consistent operation across NDIS, child safety, and aged care, even after hours
Our Mission & Values
Mission
To provide structured, reliable, and professional after-hours support that enables NDIS and aged care providers to operate safely, consistently, and sustainably beyond standard business hours.
Values
• Calm, Responsible Leadership
We lead with clarity, steadiness, and ethical judgement — especially when pressure is high. Our role is to bring order to complexity, make sound decisions, and uphold the highest standards in every interaction.
• Collaborative Partnership
We work alongside providers as a trusted extension of their team. Our approach is grounded, transparent, and relationship‑driven — strengthening organisations through consistent, sustainable support.
Meet The Directors
Tamara
Tamara Dunn
Director of Business Development
Director of Business Development
Tamara Dunn
Tamara Dunn is the Director of Business Development at Knight OnCall, leading the organisation’s relationships, partnerships, and strategic growth across the NDIS and aged care sectors.
Tamara works closely with providers who are navigating the ongoing pressure of after-hours responsibility, where leadership teams are often “always on,” managing calls, making critical decisions, and carrying the weight of what happens outside standard business hours. She is known for her ability to understand how organisations operate and translate this into practical, structured solutions that reduce pressure while strengthening consistency and governance.
With a strong reputation across the sector, Tamara is widely recognised for her collaborative approach and her ability to connect people, services, and opportunities in meaningful ways. She brings providers, partners, and stakeholders together to create solutions that are not only effective, but sustainable and aligned with the realities of service delivery.
Her approach combines commercial insight with a genuinely relational style, building trusted partnerships that are responsive, transparent, and grounded in mutual respect. Tamara is passionate about helping providers create more sustainable ways of operating, where leadership teams are supported, decision-making is clear, and quality care remains consistent at all times.
Justine
Justine Baker
Director of operations & Compliance
Director of operations & Compliance
Justine Baker
Justine Baker is the Director of Operations & Compliance at Knight OnCall, responsible for the delivery, governance, and integrity of the organisation’s after-hours support model.
With close to two decades of hands-on experience across frontline support, senior leadership, and executive operations within the NDIS and disability services sector, Justine brings a depth of practical knowledge to complex and high-pressure environments. She is widely recognised for her calm, pragmatic approach, supporting providers through after-hours incidents, operational risk, and compliance challenges where clear answers are not always available.
At Knight OnCall, Justine designs and oversees the operational frameworks that underpin the service, including after-hours response systems, incident triage processes, and quality assurance mechanisms. Her work ensures providers receive structured, consistent, and informed support from professionals who understand the realities of service delivery, not just the theory.
Justine has successfully led teams through audits, service expansion, and serious incident management, consistently prioritising participant safety, staff wellbeing, and ethical decision-making. She is deeply committed to maintaining operational excellence while supporting the teams who rely on Knight OnCall when it matters most.
Respected for her ability to cut through complexity and provide clear, confident guidance, Justine brings reassurance to moments of uncertainty. Her leadership is grounded in the belief that strong systems should support people, not create additional barriers, and that integrity matters most under pressure.
Justine Baker
Director of operations & Compliance
What clients are saying
Imagine a world without worrying about OnCall
Talk with Tamara or Justine about how Knight OnCall can support your team — with structured, governed after-hours coverage built around the realities of your service.
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