Privacy Policy

Knight OnCall Pty Ltd (“Knight OnCall”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly and in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and team.

1. Who We Are

Knight OnCall provides structured after-hours support services for NDIS providers, child services, and aged care organisations across Australia.

Our services include:

• After-hours on-call support

• Incident triage and escalation management

• Operational and governance support

• Workforce continuity support

• Compliance-aligned response systems

2. What Information We Collect

We may collect personal information including:

• Name

• Phone number

• Email address

• Organisation or business name

• Job title or role

• Service enquiry details

• Information submitted through forms, downloads, or contact requests

• Website usage data and analytics

Where relevant to service delivery, we may also collect operational information related to after-hours incidents or service coordination.

3. How We Collect Information

We collect information when you:

• Submit a contact form

• Download a resource or lead magnet

• Contact us by phone or email

• Engage with our services

• Subscribe to updates or communications

• Visit our website

We may also collect limited technical information automatically through cookies and analytics tools.

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide and manage services

• Deliver resources or requested information

• Improve our website and service delivery

• Communicate with you about our services

• Maintain operational records and compliance obligations

• Support governance and quality assurance processes

We only collect information that is reasonably necessary for our operations and service delivery.

5. Disclosure of Information

Knight OnCall does not sell personal information.

We may disclose information to:

• Team members or contractors involved in service delivery

• Technology providers who support our systems

• Regulatory bodies where required by law

• Professional advisers or insurers where appropriate

Any disclosure is managed carefully and only where reasonably necessary.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure systems and platforms

• Restricted access to sensitive information

• Internal operational procedures

• Governance and compliance processes

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand website traffic and improve user experience.

These tools may collect:

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral sources

You can disable cookies through your browser settings if preferred.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

9. Marketing Communications

If you opt in to receive updates or resources from Knight OnCall, we may send occasional communications related to our services, insights, or operational support.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. Knight OnCall is not responsible for the privacy practices or content of external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, operations, or services.

The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Knight OnCall Pty Ltd
📧 [email protected]
📞 0493 825 717
🌐 knightoncall.com.au